Contact Us
We truly appreciate your interest in Dulcidae. Our goal is to make your shopping experience as enjoyable, inspiring, and effortless as the beauty products we carefully select for your everyday routine.
Whether you would like more information about our Lipstick & Lip Gloss collection, need help choosing the right shades or beauty essentials, or are looking for inspiration from our Eyeshadow & Highlighter and Brows & Concealer collections, our customer care team is here to assist.
For inquiries concerning order status, shipping, product information, returns, or prospective B2B and wholesale collaborations, please reach out to us through the contact channels below.
Customer Assistance Desk
Digital Correspondence
- Email Address: support@dulcidae.com
- Support Guidelines: Our team carefully reviews every incoming message. You can expect a helpful response within one to two business days. To help us assist you more efficiently, please include your Order ID in the subject line when your inquiry relates to an existing order.
Telephone Support
- Direct Line: +852 6192 2424
- Order Assistance: If you are contacting us regarding an existing order, please have your Order ID available so our customer care team can assist you more quickly.
Company Information & Business Operations
Dulcidae is built around an appreciation for effortless beauty, thoughtful product selection, and practical cosmetics designed to complement everyday routines. From lip color and eye makeup to brow essentials and complexion products, we aim to offer beauty products that make self-expression simple, enjoyable, and accessible.
Our store operations, customer support, product management, and business activities are handled by our registered company:
- Registered Company: HONG KONG SING SUM CLOUD WAY LIMITED
- Official Business Address: Room 1203, 12/F, Tower 2, China Hong Kong City, 33 Canton Road, Tsim Sha Tsui, Hong Kong SAR
- Business Email: support@dulcidae.com
- Telephone: +852 6192 2424
Business & Wholesale Inquiries
We welcome inquiries regarding wholesale opportunities, beauty product partnerships, retail collaborations, and other professional business opportunities. Please contact us at support@dulcidae.com with a brief introduction to your business and the nature of your inquiry.
We sincerely appreciate your interest in Dulcidae. It is our pleasure to help you discover beauty products that add confidence, creativity, and a little extra enjoyment to your everyday routine.