Terms of Use

Terms of Use

Welcome to Dulcidae. This website, together with its related online services and digital features (collectively, the "Platform"), is owned and operated by HONG KONG SING SUM CLOUD WAY LIMITED.

These Terms of Use govern your access to and use of the Dulcidae Platform. Purchases made through our online store, including products offered within our Lipstick & Lip Gloss, Eyeshadow & Highlighter, and Brows & Concealer collections, are also subject to our separate Terms of Purchase, Privacy Policy, Return & Refund Policy, Shipping Policy, and other applicable store policies.

By visiting, browsing, or otherwise using this Platform, you acknowledge that you have read and agree to comply with these Terms of Use. If you do not agree with these terms, please discontinue use of the Platform.

  1. Account, Billing & Customer Information

When using Dulcidae or placing an order, you agree to provide information that is accurate, complete, and current.

This includes, where applicable, your name, billing information, shipping address, telephone number, email address, and other information required to complete a transaction.

You are responsible for updating any account or contact information when it changes so that orders, payments, deliveries, and customer communications can be handled correctly.

  1. Privacy & Personal Information

Personal information collected through Dulcidae is handled in accordance with our Privacy Policy.

By using our website, submitting an order, contacting us by email, or communicating with our customer care team, you acknowledge the collection and processing of personal information as described in that Privacy Policy.

  1. Intellectual Property & Permitted Use

Content made available through Dulcidae, including product photographs, written descriptions, graphics, branding, logos, visual designs, page layouts, text, software, product imagery, and other website materials, is owned by or licensed to HONG KONG SING SUM CLOUD WAY LIMITED and is protected by applicable copyright, trademark, and other intellectual property laws.

Dulcidae grants visitors a limited, revocable, non-exclusive, and non-transferable right to access and use the Platform for personal, non-commercial purposes.

Without our prior written authorization, you may not:

Copy, reproduce, extract, republish, or commercially exploit website content, product photography, written materials, graphics, or catalog information.

Use framing, mirroring, caching, or similar techniques to reproduce or imitate the Dulcidae storefront or its visual presentation.

Create unauthorized derivative works based on our website design, branding, photography, graphics, or written content.

Introduce viruses, malware, malicious code, scripts, or other harmful technologies into the Platform or related systems.

Use automated crawlers, scraping software, bots, harvesting tools, or similar technology to collect product information, customer information, or other data from the Platform without authorization.

Interfere with website security, attempt unauthorized system access, or place an unreasonable or disproportionately large load on our servers or technical infrastructure.

Dulcidae reserves the right to restrict website access, block technical access points, suspend user accounts, or take other reasonable action when we believe these conditions have been violated.

  1. Reviews, Feedback & User Submissions

Dulcidae may allow customers to submit product reviews, photographs, videos, feedback, comments, testimonials, or other materials.

By submitting content to our Platform, you represent that the material is lawful, accurate to the best of your knowledge, and does not violate the intellectual property, privacy, publicity, or other legal rights of another person or organization.

User submissions must not contain:

Defamatory or unlawfully harmful content.

False or deliberately misleading information.

Threatening, abusive, discriminatory, or offensive material.

Content that infringes intellectual property rights.

Malware, malicious code, or harmful digital material.

Fraudulent identities or intentionally falsified contact information.

By submitting content to Dulcidae, you grant HONG KONG SING SUM CLOUD WAY LIMITED a non-exclusive, worldwide, perpetual, royalty-free license to use, reproduce, edit, adapt, display, publish, distribute, and otherwise use the submitted material for business, promotional, marketing, operational, and related purposes, subject to applicable law.

  1. Third-Party Websites & External Links

The Dulcidae Platform may contain links to websites, applications, payment services, tracking services, social media platforms, advertising services, or other resources operated by third parties.

These external services are not controlled by Dulcidae. We do not guarantee or assume responsibility for their content, privacy practices, security, accuracy, availability, or business operations.

Accessing an external website or service through a link on Dulcidae is done at your own discretion and risk.

  1. Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE DULCIDAE PLATFORM, ITS CONTENT, AND ITS DIGITAL SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS.

HONG KONG SING SUM CLOUD WAY LIMITED DISCLAIMS WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR CONTINUOUS AVAILABILITY, TO THE EXTENT SUCH DISCLAIMERS ARE PERMITTED BY LAW.

WE DO NOT GUARANTEE THAT THE PLATFORM WILL ALWAYS BE AVAILABLE, COMPLETELY ERROR-FREE, UNINTERRUPTED, SECURE, OR FREE FROM VIRUSES OR OTHER DIGITAL RISKS.

  1. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOUR USE OF THE DULCIDAE PLATFORM IS AT YOUR OWN RISK.

HONG KONG SING SUM CLOUD WAY LIMITED, ITS DIRECTORS, AFFILIATES, EMPLOYEES, SERVICE PROVIDERS, FULFILLMENT PARTNERS, OR RELATED BUSINESS PARTNERS SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING FROM OR RELATING TO:

Temporary or permanent inability to access the Platform.

The purchase, possession, or use of products obtained through Dulcidae.

Unauthorized access to information or communications.

Electronic, technical, network, or communication failures.

Errors, interruptions, or other issues affecting website operation.

Any limitation or exclusion of liability applies only to the extent permitted by applicable law and does not exclude rights or remedies that cannot legally be waived or limited.

  1. User Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless HONG KONG SING SUM CLOUD WAY LIMITED, its directors, affiliates, employees, service providers, and business partners from third-party claims, liabilities, damages, penalties, losses, and reasonable legal expenses arising from:

Your violation of these Terms of Use.

Your unlawful or fraudulent activity.

Your misuse of the Dulcidae Platform.

Your violation of applicable laws or regulations.

Your infringement of another party's rights.

  1. Electronic Communications

By using Dulcidae, submitting information through our website, or contacting us electronically, you consent to receive communications from us in electronic form where permitted by applicable law.

These communications may include order-related messages, shipping notifications, policy notices, customer service correspondence, disclosures, and other operational communications.

Electronic notices and communications may satisfy legal requirements that certain communications be provided in writing where permitted by applicable law.

  1. Copyright Infringement Notices

Dulcidae respects intellectual property rights. If you believe that copyrighted material belonging to you has been displayed or used on our Platform without authorization, please send us a written notice containing:

Your physical or electronic signature.

Identification or description of the copyrighted work you believe has been infringed.

The specific webpage or URL where the disputed material appears.

Your name and direct contact information, including an email address and telephone number.

A good-faith statement indicating that you believe the disputed use is not authorized by the copyright owner, its agent, or applicable law.

Copyright-related notices may be submitted to support@dulcidae.com.

  1. Force Majeure

Dulcidae and HONG KONG SING SUM CLOUD WAY LIMITED will not be responsible for delays or failures in performance to the extent caused by circumstances beyond our reasonable control.

Such circumstances may include, without limitation:

Natural disasters.

Severe weather.

Labor strikes or disputes.

Transportation interruptions.

Supply chain disruptions.

Carrier or logistics failures.

Government actions or regulatory restrictions.

Public emergencies or other extraordinary events.

  1. Title & Risk of Loss

Title to and risk of loss for merchandise purchased through Dulcidae will transfer in accordance with applicable law, the relevant delivery arrangement, and any mandatory consumer protection requirements.

Nothing in this section is intended to limit any mandatory rights relating to delivery, damaged products, lost shipments, or other consumer protections that cannot legally be excluded.

  1. Governing Law & Jurisdiction

These Terms of Use, together with applicable purchasing agreements and transactions conducted through Dulcidae, are governed by and construed in accordance with the applicable laws of the Hong Kong Special Administrative Region, without regard to conflict-of-law principles, except where mandatory consumer protection laws provide otherwise.

Any dispute arising from or relating to the use of the Dulcidae Platform shall be handled by courts or other competent authorities having jurisdiction under applicable law.

Nothing in these Terms is intended to restrict any mandatory consumer rights or jurisdictional protections available to customers where such rights cannot legally be waived.

  1. Severability & Assignment

If any provision of these Terms of Use is determined by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision will be severed or limited to the minimum extent necessary while the remaining provisions will continue in full force and effect.

You may not assign or transfer your rights or obligations under these Terms without prior written approval from Dulcidae.

HONG KONG SING SUM CLOUD WAY LIMITED may assign or transfer its rights and obligations under these Terms as part of its business operations, corporate restructuring, transfer of assets, or other lawful business arrangement.

  1. Entire Agreement

These Terms of Use, together with applicable Dulcidae policies incorporated by reference, represent the complete agreement between you and HONG KONG SING SUM CLOUD WAY LIMITED regarding use of the Platform.

They replace prior discussions, communications, representations, or understandings concerning the same subject matter, to the extent permitted by applicable law.

  1. Corporate & Contact Information

If you have questions about these Terms of Use, your use of the Platform, or another Dulcidae-related matter, please contact us using the information below:

Brand Name: Dulcidae

Operating Corporate Entity: HONG KONG SING SUM CLOUD WAY LIMITED

Registered Address: Room 1203, 12/F, Tower 2, China Hong Kong City, 33 Canton Road, Tsim Sha Tsui, Hong Kong SAR

Customer Support Email: support@dulcidae.com

Direct Phone: +852 6192 2424